Privacy Policy

Last Updated: October 9, 2026

At Kosmee, your privacy is important to us. We are committed to handling your personal information responsibly and providing you with a safe and reliable online shopping experience. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

Personal Information: Name, phone number, email address, billing address, and shipping address.
Order Information: Products purchased, order details, and transaction status.
Technical Information: IP address, browser type, device information, and website usage data.
Communication Information: Messages and details you provide when contacting our customer support team.

Payment information is processed through the payment methods available at checkout. We do not intentionally store complete payment card details on our own systems.

2. How We Use Your Information

Kosmee may use your information to:

Process, confirm, and deliver your orders.
Contact you regarding orders, shipping, or customer service.
Respond to your questions and requests.
Improve our website, products, and shopping experience.
Detect suspicious activity, prevent fraud, and protect our store.
Send promotional messages where permitted by law and your preferences.
Comply with applicable legal obligations.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business. These may include Shopify, payment service providers, delivery and courier companies, website service providers, and other business partners supporting our services.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, and business.

Kosmee does not sell your personal information for money.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, support shopping cart functionality, understand website traffic, and improve your browsing experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Data Protection and Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no method of electronic transmission or storage can be guaranteed completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, and meet legal requirements. Where applicable, you may request the deletion of your personal information, subject to legal and operational obligations.

7. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion, or withdraw consent for certain types of data processing.

To make a privacy-related request, please contact us using the details below.

8. Third-Party Services and Links

Our website may use third-party services or contain links to external websites. These services have their own privacy practices and policies. Kosmee is not responsible for the privacy practices of independent third-party websites.

9. Children's Privacy

Our store is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements. Any updated version will be published on this page with a revised update date.