Return & Refund Policy – Kosmee

Last Updated: October 9, 2026

At Kosmee, customer satisfaction is important to us. We want you to shop with confidence and enjoy your experience with our beauty, cosmetics, jewellery, wallets, makeup organizers, and fashion accessories.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may contact us within 7 days of receiving their order to request a return. All requests are subject to review and approval.

To qualify for a return, products should:

Be unused and in their original condition.
Include original packaging, tags, and accessories, where applicable.
Be accompanied by valid order details or proof of purchase.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or videos showing the issue. We will review your request and help arrange an appropriate solution, such as a replacement, exchange, or refund, where applicable.

3. Non-Returnable Products

For hygiene and safety reasons, opened or used cosmetics and beauty products may not be eligible for return, except where required by applicable law.

Items damaged through misuse, alteration, or improper handling may also be excluded from return eligibility.

4. How to Request a Return

To request a return:

Contact Kosmee through WhatsApp.
Share your order number and reason for the request.
Provide supporting photos or videos if necessary.
Wait for our approval and return instructions before shipping any item back.

Unauthorized returns may be delayed or refused where permitted by law.

5. Return Shipping Costs

For change-of-mind returns or incorrectly ordered products, customers may be responsible for return shipping costs, subject to applicable law.

If a product is damaged, defective, or incorrectly supplied, we will review the case and communicate the appropriate resolution and shipping arrangements.

6. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method where possible. If that is not available, an alternative arrangement will be discussed with the customer.

Processing times may vary depending on the payment provider or financial institution.

7. Exchanges

Exchanges may be available for eligible products, subject to stock availability. Contact us before returning an item so we can explain the available options.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation and may need to follow the applicable return process.